In many organizations, customer support is fragmented. Questions come in via email, phone or forms, and there is no overview. Tickets are tracked manually and valuable customer information gets scattered across systems. With HubSpot Service Hub, you centralize all your service channels in one environment. All customer interactions, from chats to emails and feedback, come together in clear profiles. That gives your team instant insight into who the customer is, what's going on, and what action is needed. UBX helps you set up Service Hub smartly, making your service process faster, more consistent and scalable.

Work smarter with automation and insight

A well-designed service platform not only saves time, it also improves the customer experience. With HubSpot, you automate recurring tasks such as ticket routing, follow-up and standard responses. SLAs are monitored through workflows, and customer satisfaction is measured structurally with CSAT, NPS and CES. Everything you need to gain insight into performance, customer satisfaction and team capacity is standard in the platform. UBX provides a customized implementation where your processes are leading - not the technology. This allows you to work more efficiently and personally, without requiring extra capacity.

Service as a strategic advantage

Customer service is no longer a cost but an opportunity to distinguish yourself. Linking support, marketing and sales within HubSpot creates a complete customer view that can be used in every phase of the customer journey. Think better follow-up, higher customer satisfaction and more room for upsell or retention. UBX helps organizations make smart use of this linkage. We set up processes logically, link with other systems where necessary and ensure that your team gets a grip on service. No superfluous functions, but exactly what you need to work customer-oriented at scale.